Jan Johansen: Measuring Customer Satisfaction – Creating Online Survey
JJ Calibrations is an A2LA Accredited calibration laboratory. One of the accreditation requirements is to do periodic customer surveys. Jan decided to develop an application using R:BASE to accomplish this.
The application was designed to send out a survey to JJ Calibration's customers using R:Mail. The customers could complete the survey and send to the results back to JJ Calibration using a web address embedded in the e-mail. In order to associate the survey results with a customer, a mechanism needed to be created to assign a unique ID number to each e-mail. Jan worked with RBTI to develop a product called R:GUI ID. Jan’s system uses R:BASE, R:Mail and the R:GUI ID product.
Jan shared some of the problems he encountered and how he addressed them in developing the application.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment